FAQ

- HOW TO SHOP ONLINE? 1/2
- HOW TO SHOP ONLINE? 2/2
- HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?
  
  You are also able to complete your purchase by telephone, via our Client Relation Center.
  
  If you are interested in purchasing a creation which is listed as “temporarily unavailable”, we invite you to contact our Client Relation Center. A Cartier Ambassador will provide you with further information.
- I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I INQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS THERE A CARTIER E-BOUTIQUE CELL PHONE APPLICATION I CAN USE TO MAKE A PURCHASE?
- HOW MANY CARTIER CREATIONS MAY I PURCHASE IN ONE ORDER?
- WHY CREATE AN ACCOUNT?
- DO YOU OFFER GIFT-WRAPPING?
- MAY I INCLUDE A PERSONAL GIFT MESSAGE WITH MY PURCHASE?
- PRIVACY AND COOKIES

HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?

You are also able to complete your purchase by telephone, via our Client Relation Center.

If you are interested in purchasing a creation which is listed as “temporarily unavailable”, we invite you to contact our Client Relation Center. A Cartier Ambassador will provide you with further information.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.

Assistance

Our exclusive Cartier e-boutique services

Complimentary Delivery

Standard Delivery: 2 to 3 business days; complimentary with all cartier.com orders
Express delivery: 1 to 2 business days; complimentary with all cartier.com orders over $500 ($35 below $500)

Free Returns & Exchanges

You may return or exchange your Cartier creation within 30 days of delivery in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to it. Cartier will not accept any return if the creation is engraved/embossed or shows signs of wear, has been used, or has been altered from its original condition in any way.

Buy Online & Pick up in Store

Order online or by phone and pick up in the boutique of your choice, now available in all Cartier boutiques in the United States.

Cartier Ambassadors are here to help:

- 1-800-227-8437
- Monday - Friday (9AM - 9PM EST)
- Saturday (10AM - 7PM EST)
- contact.na@cartier.com

Free Gift Wrapping

All Cartier items are beautifully wrapped and delivered in the signature Cartier packaging.

Personalize your gift with complimentary engraving, embossing and gift messages.

HOW TO SHOP THROUGH THE CLIENT RELATION CENTER?

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