FAQ

- SECURE PAYMENT
  
  Cartier is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover, Diners Club, and JCB.
  
  In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Cartier e-Boutique are processed using a secure server.
  
  Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
- WHAT IS A CVV?
- MAY I CHANGE OR MODIFY THE CHOSEN PAYMENT METHOD OR DELIVERY TYPE AFTER MY ONLINE ORDER IS SUBMITTED?
- IS IT POSSIBLE TO CHARGE A SINGLE ORDER TO TWO DIFFERENT CREDIT CARDS, OR TO USE TWO DIFFERENT PAYMENT METHODS FOR THE SAME ORDER?
- WHAT PAYMENT METHODS DO YOU ACCEPT?
- WHY CREATE AN ACCOUNT?
- DO YOU OFFER GIFT-WRAPPING?
- MAY I INCLUDE A PERSONAL GIFT MESSAGE WITH MY PURCHASE?
- PRIVACY AND COOKIES

SECURE PAYMENT

Cartier is pleased to accept the following credit cards as convenient means of payment: American Express, Master Card, Visa, Discover, Diners Club, and JCB.

In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Cartier e-Boutique are processed using a secure server.

Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.

Assistance

Our exclusive Cartier e-boutique services

Complimentary Delivery

Standard Delivery: 2 to 3 business days; complimentary with all cartier.com orders
Express delivery: 1 to 2 business days; complimentary with all cartier.com orders over $500 ($35 below $500)

Free Returns & Exchanges

You may return or exchange your Cartier creation within 30 days of delivery in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to it. Cartier will not accept any return if the creation is engraved/embossed or shows signs of wear, has been used, or has been altered from its original condition in any way.

Buy Online & Pick up in Store

Order online or by phone and pick up in the boutique of your choice, now available in all Cartier boutiques in the United States.

Cartier Ambassadors are here to help:

- 1-800-227-8437
- Monday - Friday (9AM - 9PM EST)
- Saturday (10AM - 7PM EST)
- contact.na@cartier.com

Free Gift Wrapping

All Cartier items are beautifully wrapped and delivered in the signature Cartier packaging.

Personalize your gift with complimentary engraving, embossing and gift messages.

SECURE PAYMENT

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