Cartier Creations purchased through the Cartier e-Boutique or Client Relation Center may be returned or exchanged in accordance with our Conditions of Sale. Please note:

You may return your creation to the Cartier e-Boutique distribution center within 30 days of receipt, for exchange or refund to the original credit card. Merchandise credits are not issued through the Cartier e-Boutique or Client Relation Center.

You are also welcome to visit a Cartier Boutique in the United States to return your creation for exchange or boutique merchandise credit. No refunds will be issued through Cartier Boutiques.

You may return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Cartier will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way.

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